Help Centre & iringit FAQ

The minimum age requirement is 18 years old. This is an absolute requirement with no exceptions. During the KYC (identity verification) process required before the first withdrawal, age will be verified via MyKad or passport. Accounts registered by underage individuals will be closed immediately and funds will be frozen.

No. iringit only allows one active account per individual. Owning multiple accounts is a violation of the Terms and Conditions and may result in the closure of all related accounts and the freezing of funds within them. If you are experiencing issues with an existing account, please contact our support team for assistance.

For the KYC process, you will need to submit a clear photo or scan of your MyKad (both sides) or a valid Malaysian passport. Make sure all details on the document are clearly legible and the image is not blurry. KYC is usually approved within 1–3 business days. This process only needs to be completed once.

Log in to your account and go to "Profile Settings" in the dashboard. You can update your phone number, email address, and other personal details. Changes to your full name require additional verification via KYC documents, as your name must match your bank records for withdrawal purposes.

First, check the spam or junk folder in your email. iringit verification emails are sometimes filtered there automatically. If it's still not there after 10 minutes, try requesting a new verification email from the login page. If the issue persists, contact our support team via Live Chat and provide the email address used during registration.

Yes. If you wish to permanently close your account, contact the iringit support team via Live Chat or email. Before closing, make sure you have withdrawn all available balance. Closed accounts cannot be reopened. If your intention is to take a break from gaming, we recommend the temporary pause or self-exclusion option under the Responsible Gaming as an alternative.

iringit accepts a variety of popular payment methods in Malaysia including FPX (online banking for all major banks), Touch 'n Go eWallet, GrabPay, Boost, and direct bank transfer. All methods are accessible from the Deposit in your account.

Deposits via FPX and e-wallets (Touch 'n Go eWallet, GrabPay, Boost) are credited to your iringit account instantly after a successful transaction. Direct bank transfers may take up to 30 minutes depending on the bank's processing time. If a deposit is not credited after 1 hour, contact support with proof of transaction.

The minimum deposit at iringit is RM 10. The maximum limit depends on your chosen payment method and account tier. Generally, daily limits start from RM 10,000 for standard accounts and can be higher for premium accounts that have completed full KYC verification.

iringit charges no extra fees for deposits. You pay exactly the amount you enter — no hidden charges. However, some banks or e-wallet providers may apply a small fee on their end, which is not from iringit.

First, check your bank or e-wallet balance to confirm whether the amount was deducted. If the amount was deducted but the deposit was not credited, save a screenshot of your transaction proof (including the reference number) and contact iringit support via Live Chat. We will investigate and resolve the matter within 24 hours.

Yes. As part of our commitment to responsible gaming, you can set daily, weekly, or monthly deposit limits in your account settings under the Responsible Gaming. This limit takes effect immediately. To reduce a limit, the change applies instantly. To increase a limit, there is a 7-day waiting period.

Withdrawals to e-wallets (TNG, GrabPay) are usually processed within 15–30 minutes. Direct bank transfers (FPX) take 1–3 hours on business days, and may take longer on weekends or public holidays. We always strive to process all withdrawals as quickly as possible. Full details are available on the Withdrawal.

The minimum withdrawal at iringit is RM 30. There is no specific maximum limit for standard withdrawals, however withdrawals exceeding a certain amount may require additional security verification to protect your funds.

Withdrawals may be delayed or rejected for several reasons: incomplete KYC, unmet bonus wagering requirements, bank details not matching the account name, or routine security checks. Check your withdrawal status in the account dashboard or contact Live Chat support for further clarification.

No. For security and legal compliance, withdrawals can only be made to a bank account or e-wallet registered in your own name — the same name as your iringit account. This is a standard policy with no exceptions.

A withdrawal can only be cancelled if it is still in "Processing" status and has not yet been sent to the bank or e-wallet. Log in to your dashboard, go to transaction history, and check the status. If a cancel button is available, you can proceed. Once processed, cancellation is no longer possible.

iringit does not charge fees for the first withdrawal each day. For subsequent withdrawals on the same day, a small fee may apply depending on the method chosen. Check the Withdrawal for the latest detailed fee schedule.

New iringit members are eligible for a welcome bonus package that includes a first deposit match bonus, free credits for slots, and a special cashback within the first 7 days. All bonuses are automatically credited to your account once the eligibility conditions are met.

Each bonus has its own wagering requirements, typically expressed as a multiplier (e.g., 20x means you need to wager 20 times the bonus value before withdrawing bonus funds). Full terms for each bonus are stated in the Terms and Conditions. We encourage you to read them before claiming any bonus.

Yes. If you do not wish to receive a bonus (for example, to avoid wagering requirements), you can contact support to request a bonus cancellation before any wagering has taken place. Once wagering has begun, the bonus can no longer be cancelled.

Weekly cashback is usually calculated on Mondays and credited to your account within 24 hours of calculation. You will receive an in-account notification once the cashback has been successfully credited. Check the "Promotions" section in your dashboard for your current cashback status.

Yes. If you register using a valid referral code from an existing member, you will receive an additional bonus on top of the standard welcome package. Enter the referral code in the designated field during the registration process. Codes entered after registration is complete cannot be added afterwards.

iringit offers over 2,000 game options spanning video slots from leading international providers, live casino games with real dealers (baccarat, roulette, blackjack, sic bo), sports betting across Malaysia Super League, EPL, La Liga, NBA, and more, as well as traditional card games. Explore all options at Game Lobby.

All games at iringit use certified Random Number Generator (RNG) technology that is independently audited. Slots and digital table games are verified by independent auditing bodies to ensure fairness. Live casino games are streamed live from licensed studios with real human dealers.

For most slots and digital table games, a "demo" or "free play" mode is available to logged-in members. This lets you get familiar with game mechanics without using real money. Demo mode is not available for Live Casino games as they involve a real dealer in real time.

If your internet connection drops during gameplay, the iringit system will save your last game state. Log back in and open the same game — you can continue from where you left off. If there is any discrepancy in your balance or game records, contact our support team with the date and time details of the incident.

Go to the Sports, select "Live Betting" from the menu. You can view all ongoing matches with odds updated in real time. Select a match, choose a bet type, enter the amount and confirm. Note: live betting odds change rapidly based on current match conditions.

Yes. The iringit platform is fully optimised for mobile. Live casino games can be played directly from your mobile browser with no separate app download needed. For the best experience, use a stable WiFi connection or 4G/5G data, as live casino requires smooth video streaming.

iringit uses 256-bit SSL encryption for all communication between your browser and our servers. Personal data is stored in accordance with Malaysia's PDPA (Personal Data Protection Act) standards and is not shared with third parties without your consent, except where required by law. Read the Privacy Policy us for full details.

Log in to your account, go to Settings → Security → Two-Factor Authentication. You can enable 2FA using an authenticator app (Google Authenticator) or OTP via SMS to your registered phone number. Once enabled, every new login will require an additional code from your phone in addition to your password.

Immediate steps: (1) Change your password right away, (2) Enable 2FA if you haven't already, (3) Review your login history and transaction history for suspicious activity, (4) Contact iringit support via Live Chat to report the incident. Our security team will investigate and take action within 24 hours.

Never. iringit will never ask for your password, bank PIN, or any other sensitive information via email, WhatsApp, SMS, or Live Chat. If you receive any communication claiming to be from iringit and requesting such information, it is a phishing attempt. Do not respond and report it to us immediately.

All financial transactions at iringit are protected by end-to-end encryption, automated fraud detection systems, and 24/7 monitoring. Withdrawals to unverified accounts are automatically held for additional review. This may take a little time, but it is in place to protect your funds.

The iringit platform is fully accessible from a mobile browser with no app download required. Our website is responsive and optimised for iOS and Android. For the best experience on your phone, save the website to your home screen as a shortcut. More information on the Platform.

iringit works smoothly on all modern browsers including the latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. For the best experience, especially for live casino games, we recommend Chrome or Safari. Keep your browser updated to the latest version to ensure full compatibility.

Try the following steps: (1) Clear your browser cache and cookies, (2) Disable your VPN connection if active, (3) Check your internet connection, (4) Try a different browser, (5) Restart your WiFi router. If the issue persists, it may be related to server maintenance — check the platform status or contact our support team.

Click the globe icon or the language option usually located at the top right corner of the platform. iringit supports Bahasa Malaysia, English and several other languages. Language settings are saved to your profile and will persist across login sessions.

Scheduled maintenance is usually carried out in the early morning when traffic is low and is announced in advance. During maintenance, the platform will be temporarily inaccessible. Your funds and account balance are safe and unaffected. Follow iringit's social media channels for real-time updates on platform status.